Privacy Policy

This privacy policy explains how Adelphi Research UK (adelphiresearch.co) collects, uses, stores, and protects your personal information when you visit our website or place an order. We take your privacy seriously and only collect the information we genuinely need to process your orders and improve your experience.

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Who we are

Adelphi Research UK is a registered company in England and Wales, Company No. 1975338, with our registered office at Bankside3, 90 to 100 Southwark Street, London SE1 0SW. We are the data controller responsible for any personal information you provide through the Adelphi Research UK website.

Information we collect

When you visit or order from Adelphi Research UK, we may collect the following information:

Information you give us directly

• Name, email address, phone number, and delivery address when you place an order or contact us
• Payment information processed securely by our payment provider (we do not store full card details on our servers)
• Account login details if you create an account on adelphiresearch.co
• Messages, queries, and correspondence you send to our team

Information we collect automatically

• Device and browser type, IP address, and operating system
• Pages visited, time spent on the site, and referring URL
• Cookies and similar tracking technologies (see our Cookie Notice for more details)

How we use your information

We use the information we collect for the following purposes:

• To process and dispatch your orders from the Adelphi Research UK shop
• To respond to your enquiries and provide customer support
• To send order confirmations, dispatch notifications, and delivery updates
• To improve our website, products, and customer experience
• To meet our legal, regulatory, and tax obligations
• To prevent fraud and ensure the security of our website and your data

Legal basis for processing your data

Under UK GDPR, we process your personal data on the following legal grounds:

• Contract. To fulfil our agreement with you when you place an order, including dispatch and delivery.
• Legitimate interests. To improve our service, protect our website from fraud, and provide effective customer support.
• Consent. Where you have given clear consent, such as agreeing to receive marketing communications or non-essential cookies.
• Legal obligation. To comply with UK tax, accounting, and regulatory requirements.

Sharing your information

We never sell your personal information. We only share your data with trusted third parties who help us run our business, including:

• Secure payment processors to handle your transactions
• Delivery and shipping partners to dispatch your orders
• Cloud hosting and website infrastructure providers
• Email and customer support platforms
• UK regulatory authorities where legally required

All third parties are required to keep your information secure and only use it for the specific purpose we have shared it.

How long we keep your data

We only keep your personal information for as long as we need it to fulfil the purposes outlined in this policy, or to comply with our legal and regulatory obligations. Order records are typically retained for 6 years for tax and accounting purposes. Marketing data is kept only while your consent remains active.

Your rights under UK GDPR

You have the following rights regarding your personal information:

• Access. Request a copy of the personal data we hold about you.
• Rectification. Ask us to correct any information that is inaccurate or incomplete.
• Erasure. Request that we delete your data where there is no legitimate reason for us to continue processing it.
• Restriction. Ask us to limit how we use your data in certain situations.
• Portability. Receive your data in a structured, commonly used format.
• Objection. Object to processing based on legitimate interests or for direct marketing.
• Withdraw consent. Withdraw any consent you have previously given at any time.

To exercise any of these rights, contact us using the details below. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

How we protect your data

We use industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. This includes encrypted connections (HTTPS), secure payment processing, restricted access to customer data, and regular security reviews. While no online service is 100% secure, we take every reasonable step to keep your data safe.

Cookies and tracking

Adelphi Research UK uses cookies and similar technologies to make the website work, remember your preferences, and understand how visitors use our pages. You can read full details in our Cookie Notice, where you can also manage your preferences.

International data transfers

Some of our service providers may be based outside the United Kingdom. Where this is the case, we ensure your data is protected by appropriate safeguards, including standard contractual clauses approved by the UK Information Commissioner's Office.

Changes to this policy

We may update this privacy policy from time to time to reflect changes to our practices, services, or legal requirements. The latest version will always be available on this page with the updated date shown at the top. Significant changes will be communicated to you directly where appropriate.

Contact us

If you have any questions about this privacy policy or how we handle your personal data, please get in touch.